# Troubleshooting Merch Titans: Error Messages and Fixes

Source: https://merchtitans.com/docs/troubleshooting (updated 2026-11-06)

To fix a problem in Merch Titans, find the exact message you see on this page, grouped by where it appears, with what it means and what to do. Many messages come down to four fixes: check your internet connection, finish the marketplace's setup, sign in again in the window the app opens, or retry only the listings that didn't finish.

## Steps

1. **Read the exact message.** Note the wording and where it appeared: a pop-up, a dialog, a note in a marketplace's browser window, or the reason beside a Failed row on the upload screen.
2. **Check your internet connection.** Merch Titans needs a connection when it opens, because it loads its latest version then, and when you press Start upload, because it checks your license then.
3. **Finish the marketplace's setup.** Open the marketplace from the sidebar. An orange dot means Needs setup, and the Where you sell list on Home names the first thing that's missing.
4. **Sign in where the app asks.** If a marketplace window asks you to sign in, sign in there and leave the window open. If you see Your login has expired, log in to Merch Titans again.
5. **Retry only what didn't finish.** On Upload Status, click Manage Uploads for the run, press Only unfinished, then press Start upload. Finished listings stay unticked, so they aren't uploaded twice.
6. **Restart the app.** Close and reopen Merch Titans. It loads its latest version each time it opens, so a restart picks up any fix that has been released.
7. **Contact support.** If the message keeps coming back, send the exact wording, the marketplace and what you were doing to support at merchtitans.com/contact-us.

Messages are quoted exactly as the app shows them. Words in square brackets, such as [n] or [file], are filled in by the app with a number, a file name or a reason.

> **Before you restart or reopen an upload** Upload Status starts empty each time the app opens, and the failure reasons beside each row can disappear when you reopen a run with **Manage Uploads**. Note any reasons you need first.

## Starting the app

| Message | What it means | What to do |
|---|---|---|
| "Merch Titans couldn't start. Please check your internet connection and try again." | The app didn't finish loading, or a page took more than 60 seconds. Merch Titans loads its latest version from the internet every time it opens. | Check your connection, then press **Try again**. |
| "Some pages didn't load, so your settings won't be saved this time. Please check your connection and restart the app." | Some settings pages failed to load, so the app won't save your settings during this session. | Check your connection and restart the app. Changes you make before restarting won't be kept. |
| "Downloading Chromium.." | Not an error. On first launch the app downloads the browser it uses for uploads. It does this again if that browser's folder was deleted. | Wait until the progress bar shows "Complete!". |
| "Downloading Update.." then "Update Ready" | Not an error. A one-time step on Windows after you install. | Press **OK**. The app closes, applies the update and opens again. |

More: [Download and install](https://merchtitans.com/docs/download-and-install) and [how updates work](https://merchtitans.com/docs/updates).

## Signing in to Merch Titans

| Message | What it means | What to do |
|---|---|---|
| "Email cannot be blank" | The **Email** box is empty. | Type the email of your Merch Titans account. |
| "Password cannot be blank" | The **Password** box is empty. | Type your password. |
| "Please enter a valid email" | The email isn't in a valid format. | Check it for typos. |
| "Invalid Password" | The password is shorter than 6 characters, so the app didn't send it. | Check your password, or click **Forgot password?** to reset it. |
| "Invalid login details" | Merch Titans didn't accept the email and password. | Use the same email and password as your merchtitans.com account. Click **Forgot password?** to reset the password on the website. |
| "We couldn't reach the server. Please check your connection and try again." | The app couldn't contact Merch Titans to log you in. | Check your connection and press **Log in** again. |
| "Your login has expired. Please log in again." | Shown when you press **Start upload** and your Merch Titans login is no longer valid. The upload doesn't start, and the login screen opens with your email filled in. | Log in, then start the upload again. |
| No message: the app asks you to log in every time it opens | **Keep me logged in** was unticked when you logged in, so nothing was saved. | Tick **Keep me logged in** the next time you log in. |

> **Log Out** in the sidebar signs you out straight away, with no confirmation. It also removes your saved Amazon sign-in, the browser sign-ins for your other marketplaces and your MyDesigns token from this computer, so you'll sign in to those again. Your Printify and Printful tokens stay.

More: [Sign in](https://merchtitans.com/docs/sign-in).

## Your license and computers

The license check runs when you press **Start upload**, not when the app opens.

| Message | What it means | What to do |
|---|---|---|
| "No license found" | The Merch Titans account you're logged in with has no active subscription. | Check you're logged in with the right account. If you don't have a subscription, see [pricing](https://merchtitans.com/pricing). If you think you do, contact support. |
| "All the licenses are already active on 2 machines" | Each subscription covers 2 computers, and both are already activated. | Free one up with **Reset Machine License** (see below), then press **Start upload** on this computer. |
| "The licence server couldn't be reached. Please check your connection and try again." | The license check couldn't connect. | Check your connection and press **Start upload** again. |
| "Select subscription to activate" | Not an error. This is the first upload on this computer. | Choose your subscription and press **OK**. The computer is activated and the upload carries on. |
| "Your login has expired. Please log in again." | Your Merch Titans login is no longer valid. | Log in again, then start the upload again. |
| Any other message at this point | Merch Titans sent its own message about your license. | Contact support with the exact wording. |

To move to a new computer: on a computer where you're logged in to Merch Titans, click **Reset Machine License** at the bottom of the sidebar, choose the subscription, press **Continue**, then **Clear**. The dialog explains: "This will remove the current machine activation. You can activate another machine afterward." When you see "Machine license reset successfully", press **Start upload** on the computer you want to use. Pressing **Cancel** at either step changes nothing.

| Message | What it means | What to do |
|---|---|---|
| "Unable to clear machines: No active MTA subscriptions found" | No active Merch Titans subscription was found on this account. | Check you're logged in with the right account. |
| "Unable to clear machines: Unable to load subscriptions" or "Unable to clear machines: Unable to reset machine license" | The reset didn't go through. | Try again. If it keeps failing, contact support. |
| "Machine reset function not available. Please restart the app." | The app wasn't ready to reset. | Close and reopen Merch Titans, then try again. |

More: [moving between computers](https://merchtitans.com/docs/licence-and-computers).

## Easy Mode

### Adding designs and choosing where to sell

| Message | What it means | What to do |
|---|---|---|
| "Please select PNG or JPEG files only." | None of the files you added are PNG or JPEG. | Add PNG or JPEG files. The app's advice: PNG with a transparent background, 4500 pixels wide or more. |
| "1 file isn't a real PNG or JPEG, so it was skipped." or "[n] files aren't real PNGs or JPEGs, so they were skipped." | The file has a PNG or JPEG name, but its contents aren't a PNG or JPEG image. | Export the design again as a PNG or JPEG from your image editor. |
| "Please select at least one platform" | No marketplace is switched on in step 2. | Turn on at least one marketplace. |
| "Please complete your platform settings before continuing:" followed by the marketplace and what's missing | A marketplace you turned on isn't set up yet. | Click its card in step 2 to open its settings. What each item means is listed below this table. |
| "Please add at least one design in Step 1 before continuing." or "Please select at least one platform in Step 2 before continuing." | You tried to skip ahead before finishing an earlier step. | Go back and finish that step. |

What the missing items mean:

- **Amazon Merch:** "Choose at least one product", or a price outside Amazon's range. These only apply when **Choose them here** is selected.
- **Printify:** "Connect your Printify account", "Replace your Printify token", "Choose a store" or "Add a product".
- **Printful:** "Connect your Printful account", "Replace your Printful token", "Choose a store", "Add a product to copy" or "Add your company details for the EU safety information".
- **Redbubble:** "Choose your template".
- **TeePublic:** "Background colour", which must be a 6-digit colour code such as #444444.

### AI listings and the trademark check

| Message | What it means | What to do |
|---|---|---|
| "Please select at least one field to fill." | Nothing is ticked in **Select fields to fill**. | Tick the fields you want written, then press **Start Analysis**. |
| "No fields are available for the platforms you've selected. Please enable at least one applicable platform." | AI found no fields to fill for the marketplaces that are on. | Check that at least one marketplace is on in step 2. |
| "Did not return suggestions for some designs." | AI didn't write text for every design. A "Warnings:" message may follow with details. | Find the designs with empty fields. Type the text yourself, or press **Write listings with AI** again: it only overwrites the fields you tick. |
| "Analyze Images failed: [reason]" | AI listing writing stopped with an error. | Try again. If it keeps failing, contact support with the reason shown. |
| "Please add at least one design before checking trademarks." or "Please select at least one platform before checking trademarks." | **Check trademarks** needs at least one design and one marketplace. | Add a design in step 1 and turn on a marketplace in step 2. |
| "The trademark check couldn't finish for [n] of [total] designs. Please try again before uploading." | Some designs weren't checked. Their badge shows "Check Failed", and the details can say "The trademark service couldn't be reached, so this listing wasn't checked." | Press **Check trademarks** again. |
| "Trademark check complete. Some designs have potential trademark issues. Review the results below." | Not an error. At least one design matched a registered trademark or a word on the app's own word list. | Click a design's badge to see the matches. Edit the text, or press **Fix all trademarks**. |
| "Partially fixed (may need manual review): [n]" | After **Fix all trademarks**, some designs still contain a flagged mark after up to 5 rewrites. | Edit the flagged fields on those designs yourself. |
| "Please select at least one trademark type to remove before fixing." | Both boxes in **Fix All Trademark Issues** are unticked. | Tick single-word, multi-word or both, then press **Fix All Trademarks**. |
| "Already fixing trademarks. Please wait." | A fix is already running. | Wait for it to finish. |
| "Fix all trademarks failed: [reason]" | The fix stopped with an error. | Try again, or edit the flagged fields yourself. |
| "No designs with trademark issues to fix." | No design has a trademark match to rewrite. | Nothing to do. |

> The trademark check is optional and never blocks an upload. Results aren't kept when the app closes, so run **Check trademarks** again after a restart. Words flagged from the app's own word list, such as profanity, aren't rewritten by either fix button: edit those by hand.

### Starting the upload from Easy Mode

| Message | What it means | What to do |
|---|---|---|
| "No designs to upload" | Easy Mode has no designs. | Add designs in step 1. |
| "Please fix the following errors:" followed by one line per problem | A listing is missing something a marketplace you chose needs. | Fix each design listed. The possible lines are below this table. |
| "Failed to load Excel file into MTA app", "Error processing data: [reason]" or "Failed to process Easy Mode data" | Easy Mode couldn't prepare the upload. | Press **Start upload** again. If it keeps failing, restart the app and contact support with the message. |
| "Unable to restore latest Easy Mode queue." | **Reopen last upload** couldn't load your last Easy Mode upload. | Add the designs to Easy Mode again, or contact support. |
| No message: **Start upload** in Easy Mode didn't upload anything | Easy Mode's **Start upload** prepares your listings and opens the upload screen. | Tick the listings on the upload screen and press **Start upload** there to begin. |
| No message: **Start upload** does nothing | The agreement box on Home may be unticked. | On Home, tick "I agree to assume all responsibilities and risks that may be involved by using this tool." |

The lines after "Please fix the following errors:" are:

- "Design [n]: Title is required"
- "Design [n]: Title is over [limit] characters, the limit for the marketplaces chosen"
- "Design [n]: Title needs at least [min] characters for this store" (for example, a TikTok Shop store needs 25)
- "Design [n]: Description is required"
- "Design [n]: Tags are required"
- "Design [n]: TeePublic Primary Tag is required"
- "Design [n]: Amazon Merch Brand is required"

More: [Easy Mode](https://merchtitans.com/docs/easy-mode), [AI listings](https://merchtitans.com/docs/ai-listings) and [Trademark check](https://merchtitans.com/docs/trademark-check).

## Spreadsheet upload

### Loading the spreadsheet

| Message | What it means | What to do |
|---|---|---|
| "Please choose an XLSX file or use Easy Mode!" | You pressed **Continue** without choosing a file. | Click **Choose spreadsheet** and pick your .xlsx file. |
| "That spreadsheet is over 50 MB. Please use a smaller file." | The file is over the 50 MB limit. | Split the listings into smaller files. |
| "The format of the file you have selected is not supported. Please select a valid Excel file ('.xls, *.xlsx')." | The file isn't an Excel file. | Save it as .xlsx. A CSV file has to be saved as .xlsx first. |
| "Excel file is empty or contains invalid data." | The app found no rows it can read on the first sheet. | Put your listings on the first sheet, with each design's file path in column A. Only the first sheet is read. |
| "Image Path "[path]" doesn't exist." | There's no file at that path on this computer. | Column A needs the full path to the design on this computer, such as `C:\Designs\cat.png`. Check the spelling and that the file wasn't moved. |
| "Image Path "[path]" isn't an image file." | The file in column A doesn't end in an image extension. | Use an image file. The app accepts png, jpg, jpeg, gif, webp, bmp, tif and tiff here, but Printful and Printify take only PNG and JPG from a spreadsheet. |
| "Image Path "[path]" is on a network location. Please copy the image to this computer." | The path points to a network drive. | Copy the designs to a folder on this computer and update column A. |
| "That spreadsheet couldn't be opened: [reason]" | The file couldn't be read. | Check it opens in Excel, then save it again as .xlsx. |

### Starting the upload

| Message | What it means | What to do |
|---|---|---|
| "Tick at least one listing, then start the upload." | Nothing is ticked on the upload screen. | Tick listings, or press **Select all** or **Only unfinished**. |
| "This upload is already running" | You pressed **Start upload** again for an upload that's still running. | Follow it on **Upload Status**. |
| "Please fix these spreadsheet rows" | A marketplace needs something your sheet is missing. The dialog lists the platform, the row and what to fix, such as "Title column (Column B)" for an empty cell. | Fill in the cells, or check which columns each marketplace reads under **Spreadsheet columns** on its page. Marketplace-specific entries are in the sections below. |
| "Please fix these settings" | A marketplace's settings aren't complete. The dialog lists the platform and the setting. | Open that marketplace's page from the sidebar and fix the setting. |
| "Launching the app" | Not an error. The checks passed and the upload is starting. | Follow progress on **Upload Status**. |
| No message: a marketplace is missing from the upload screen | Only marketplaces switched on in Home's **Where you sell** list appear. Marketplaces that aren't fully set up are switched off when the app starts. | Finish its setup, switch it on under **Where you sell**, then load the spreadsheet again. |
| No message: **Continue** does nothing | The agreement box on Home may be unticked. | On Home, tick "I agree to assume all responsibilities and risks that may be involved by using this tool." |

> **Ticking a finished listing uploads it again** Listings that already finished start unticked. If you tick one again, for example with **Select all**, Amazon Merch, Redbubble and TeePublic upload it again as a new listing. Printify and Printful skip products they already made. To retry, use **Only unfinished**.

More: [Spreadsheet upload](https://merchtitans.com/docs/spreadsheet-upload).

## Amazon Merch on Demand

Amazon uploads run in a browser window the app opens. Sign in there and leave the window open until the run ends.

### Signing in to Amazon

| Message | What it means | What to do |
|---|---|---|
| "Please log in to your account. You may refresh this tab, but do not close it." | You aren't signed in to Amazon in the upload window. | Sign in to Amazon in that window. The app waits as long as you need and carries on once your Merch dashboard opens. |
| "Amazon needs you to finish signing in. Please sign in in this window. You may refresh this tab, but do not close it." | Automatic sign-in couldn't finish, for example because Amazon asked for a code, a passkey or a puzzle. | Finish signing in yourself in that window. |
| "You were logged out! Please log in to continue!" | Amazon signed you out during the run. | Sign in again in the Amazon window. |
| No message: the Amazon window is waiting on a verification code | The app doesn't enter verification codes. | Enter the code in the Amazon window. The upload carries on after. |

### Before the upload

| Message | What it means | What to do |
|---|---|---|
| "Title column (Column B)" or "Brand column (Column F)" in "Please fix these spreadsheet rows" | The title or brand cell is empty. Both are required for Amazon. | Fill in the cell. |
| "Title needs at least 3 characters" or "Brand needs at least 3 characters" | Amazon needs a title and a brand of at least 3 characters. | Lengthen them. |
| "Description needs at least 75 characters, or leave it empty" | The description is optional, but if you use one it needs at least 75 characters. | Lengthen it or clear it. |
| "[product] [marketplace] price must be [min] to [max]", for example "Standard t-shirt .com price must be 13.38 to 35" | A price you set with **Choose them here** is outside Amazon's range. | Change it in that product's **Options**, or leave it blank to use Amazon's suggested price. |
| "Choose at least one product" | **Choose them here** is selected, but no product is ticked. | Tick a product, or switch to **Use my Amazon publish settings**. |

### During the upload

| Message | What it means | What to do |
|---|---|---|
| "No products are saved in your Amazon publish settings. Choose them on Amazon's Create page and select Save publish settings." | You use **Use my Amazon publish settings**, but no products are saved on Amazon. | On Amazon Merch, open Create, select your products and colours, choose **Save publish settings**, then retry. |
| "Amazon kept failing to take this design." | Amazon didn't take the design file after several tries. | Check that the file opens and fits the print area shown for the product on the Amazon Merch settings page, for example 4500 x 5400 px for a standard t-shirt. |
| "Amazon won't accept this listing. Check the [fields]." | Amazon flagged fields such as "title (3 to 60 characters)", "brand (3 to 50 characters)", "feature bullet 1" or "description (75 to 2000 characters)". | Fix those fields and retry. |
| "Amazon won't accept this listing. Check its prices, colours and artwork." | Amazon didn't accept the listing, and no text field was flagged. | Check the product's prices, colours and artwork options on the Amazon Merch page. |
| Technical text that doesn't read like a sentence | Some unexpected errors are shown as they come. | Retry the listing. If it repeats, send the text to support. |
| No message: a title or bullet is shorter on Amazon than in your sheet | The app cuts titles to 60 characters, brands to 50, each bullet to 256 and descriptions to 2000, without a message. | Keep text within those lengths. |
| No message: a product you chose isn't on the listing | If Amazon's Create page doesn't offer you that product, it's skipped. | Check which products your Amazon account can create. |
| No message: a row stays at "Publishing" after the run ends | The app moved on without marking the row. | Check the listing on Amazon before you upload it again. |

> **Amazon Merch settings save at upload time** Changes on the Amazon Merch page are saved when you start an upload, or when you change a setting on the Printify, Printful, Redbubble or TeePublic page. If you change Amazon settings and close the app before either happens, the changes are lost.

More: [Amazon Merch](https://merchtitans.com/docs/amazon-merch).

## Printify

### Connecting your token

| Message | What it means | What to do |
|---|---|---|
| "Please paste your Printify token first." | You pressed **Connect** with an empty box. | Paste your token, then press **Connect**. |
| "Printify didn't accept your token. Please paste a new one in the Printify settings." | Printify refused the token. | In Printify, open **My Profile**, then **Connections**, generate a new token and paste it on the Printify page. |
| "Your Printify token doesn't have permission for this. Please create one with all the listed permissions and reconnect." | The token is missing a permission. | Create a token with `shops.read`, `catalog.read`, `print_providers.read`, `products.read`, `products.write`, `uploads.read` and `uploads.write`, then press **Replace token**. |
| "Printify stopped accepting your saved token. Paste a new one below. Your upload history is kept, so nothing gets made twice." | The saved token no longer works. | Paste a new token. |
| "Your Printify token is nearly a year old and will stop working soon. Please generate a new one and use Replace token." | Your token is more than 350 days old. | Generate a new token in Printify and press **Replace token**. |
| "Connect your Printify account", "Choose a store" or "Add a product" in "Please fix these settings" | Printify isn't fully set up. | Finish setup on the Printify page. |
| "[store] can't be published to from here, so choose Create in Printify only" | The store isn't connected to a sales channel, or publishes through its own integration. | Choose **Create in Printify only** under **When you upload**. |
| "Please enter an amount of at least $1.00." | The price in the product editor is under $1.00. | Enter $1.00 or more. |

### Before and during the upload

| Message | What it means | What to do |
|---|---|---|
| "Title is over the [limit] character limit for [store type]" | The title is longer than the store allows: Etsy 140, Shopify 255, Amazon 80, TikTok Shop 60, eBay 80, Printify Pop-Up store 140, other stores 255. | Shorten the title. |
| "Title is under the [min] character minimum for [store type]" | TikTok Shop titles need at least 25 characters. | Lengthen the title. |
| "Printify only takes PNG and JPG designs, and [file] is neither." | The design isn't a PNG or JPG. | Use a PNG or JPG. |
| "The design file [file] couldn't be read." | The app couldn't open the file. | Check the file is still there and opens. |
| "This design is [w]x[h], too small to print well here. It needs to be at least [n] pixels wide." | The design is below about half the print area's full resolution. | Use a larger version of the design. |
| "[product] has none of your chosen colours and sizes in stock." | Every colour and size you picked is out of stock. | Remove the product and add it again with other colours, sizes or another print provider. |
| "[product] has more than the 100 colours and sizes Printify allows." | Printify allows 100 colour and size combinations per product. | Remove the product and add it again with 100 or fewer. |
| "The price of $[price] isn't above Printify's cost of $[cost] for [variant], so this was left unpublished." | A fixed price is at or below Printify's cost for that size. | Saved products can't be edited, so remove the product and add it again with a higher fixed price or **Profit per sale**. |
| "This is already live in your store, so it can't be sent as a draft." or "This was already sent as a draft. Please publish it from your store." | The listing was sent before with the other choice. | Publish or edit it in your store. |
| "Printify couldn't send this to your store. Open it in Printify to see why." | Printify didn't pass the product to your store. | Open the product in Printify. |
| "Printify hasn't finished after 15 minutes. Check it in Printify. Running this again won't make a duplicate." | Printify is still working on it. | Check it in Printify. Retrying is safe. |
| "Printify couldn't accept this file. It may be too large or not a PNG or JPG.", "This design is too low quality for that print area." or "Printify couldn't read this file. Please check it's a PNG or JPG." | Printify rejected the design file. | Use a PNG or JPG at a higher resolution. |
| "Printify says this account has reached a plan limit." | Printify refused because of your Printify plan. The run stops. | Check your plan in Printify. |
| "Printify's limit has been reached, which may be its daily product limit. Please run this again later. Finished listings won't be repeated." | Printify kept refusing requests. The run stops. | Run the upload again later. |
| "Printify couldn't be reached: [reason]" or "Printify took too long to respond." | A connection problem with Printify. | Check your connection and retry. |

More: [Printify](https://merchtitans.com/docs/printify).

## Printful

Printful uses two connections: a token you paste, and a sign-in to printful.com in the browser window the app opens at upload time.

### Connecting and signing in

| Message | What it means | What to do |
|---|---|---|
| "Please paste your Printful token first." | You pressed **Connect** with an empty box. | Paste your token, then press **Connect**. |
| "Printful didn't accept that token. Check you copied all of it, or create a new one." | Printful refused the token you pasted. | Copy the whole token, or create a new one in the Printful Developer Portal under **Tokens**. |
| "Printful didn't accept your token. Please paste a new one in the Printful settings." | The saved token stopped working. | Create a new token and press **Replace token**. |
| "Your Printful token doesn't have permission for this. Please create one with the listed permissions." | The token is missing a permission. | Create a **Private token** with **Account** access and the permissions View all store information and View all store products, then press **Replace token**. |
| "Printful couldn't be reached. Please check your connection and try again." | The app couldn't open Printful. | Check your connection and start the upload again. |
| "Printful: please sign in, in the browser window that just opened." | Printful's website needs you to sign in. | Sign in in that window. The upload carries on by itself once you're in. |
| "Printful signed you out, so the upload stopped. Please start it again and sign in." | Printful ended your session during the run. | Start the upload again and sign in. |
| "Printful: [n] windows are opening. Leave them open and don't minimize them until the upload finishes." | Not an error. Printful uploads use up to 3 windows. | Leave them open and visible until the run ends. |

### Settings

| Message | What it means | What to do |
|---|---|---|
| "Please choose a store first." | You tried to add a product before choosing a store. | Choose a store, then press **Add a product**. |
| "This store has no products yet. Add one in Printful, then come back." | The app copies products you've already set up in Printful, and this store has none. | Set up a product in Printful the way you want it, then add it in the app. |
| "Add a product to copy" | No product is chosen to copy. | Press **Add a product** and choose one. |
| "Enter a price or profit of at least $1.00" | The price is under $1.00. | Enter $1.00 or more. |
| "Add your company name, email and postal address for the EU safety information" | **EU safety information** is ticked, but details are missing. | Fill in **Company name**, **Email** and **Postal address**, or untick the box. |
| "Printful can't copy products in [store], so choose another store" | Squarespace, ShipStation and Big Cartel stores don't support copying products. | Choose another store. |

### During the upload

| Message | What it means | What to do |
|---|---|---|
| "Printful needs a PNG or JPG design, and [file] can't be used." | The design isn't a PNG or JPG, or the file is missing. | Use a PNG or JPG that exists on this computer. |
| "[product] couldn't be found in your Printful store. It may have been deleted." | The product you copy from is gone. | Add another product to copy. |
| "This design prints at only [dpi] DPI here, too low to look good. It needs to be larger." | Printful shows less than 150 DPI for the design. | Use a larger version of the design. |
| "Printful didn't finish taking [file]. It may be too large or the wrong type." | The file wasn't ready in Printful's file library within 3 minutes. | Check the file's size and type, then retry. |
| "Printful got stuck on [step]. Running this row again won't make a duplicate." | A step such as "adding your design" or "the pricing page" didn't finish. | Retry the listing. |
| "Printful's file library didn't open." or "Printful's position controls didn't open." | Printful's page didn't respond as expected. | Retry the listing. |
| "Printful said: [message]" or "Printful didn't accept this listing's details." | Printful rejected the listing details. | Fix what Printful describes, then retry. |
| "The price of $[price] isn't above Printful's cost of $[cost], so this wasn't sent." | A fixed price is at or below Printful's cost. | Raise the price, or use **Profit per sale**. |
| "Printful's pricing page didn't look as expected, so this wasn't sent.", "Printful's cost for [variant] couldn't be read, so this wasn't sent." or "The price for [variant] didn't stick, so this wasn't sent." | The app couldn't set prices safely, so it stopped before sending. | Retry the listing. |
| "Printful didn't accept the product. Check its pricing page." | Printful refused the product at the last step. | Check the product's pricing in Printful, then retry. |
| "Printful hasn't added this after 5 minutes. Check your store. Running this again won't make a duplicate." | The product didn't show up in time. | Check your store. Retrying is safe. |

More: [Printful](https://merchtitans.com/docs/printful).

## Redbubble

| Message | What it means | What to do |
|---|---|---|
| "Redbubble: please sign in, in the browser window that just opened." | You need to sign in to Redbubble in the upload window. | Sign in on Redbubble's page in that window. It carries on by itself once you're in. |
| "Redbubble's security check didn't finish. Please try again." | Redbubble showed a security check that wasn't finished within 10 minutes. The app doesn't answer these checks. | When the window says Redbubble is checking this browser, answer any question there. Then start the upload again. |
| "Please choose your template in the Redbubble settings." or "Your template" in "Please fix these settings" | No template work is chosen. | On the Redbubble page, press **Choose from my works** or paste a link to the work. |
| "Your Redbubble template couldn't be found. It may have been deleted, so please choose another." | The template work is gone. | Choose another template. |
| "That doesn't look like a link to a Redbubble work. Open the work on Redbubble and copy its link from the address bar." | The link you pasted isn't a link to a work. | Copy the work's link from the address bar. |
| "The browser window was closed before your works could be read." | The window **Choose from my works** opened was closed early. | Try again and leave the window open until it closes by itself. |
| "Nothing found. If it's an older work, paste its link below instead." | The picker only shows your newest works. | Paste the work's link instead. |
| "Title column", "Description column" or "Tags column" in "Please fix these spreadsheet rows" | Redbubble needs a title, a description and tags. | Fill in the cells. |
| "Redbubble didn't show the uploaded design. It may be too large or the wrong type." | Redbubble didn't preview the design. | Check the file's size and type, then retry. |
| "Redbubble didn't keep the title or description. Please try this listing again." | The text didn't stick on Redbubble's form. | Retry the listing. |
| "Redbubble didn't confirm this listing was published. Check it there before trying again." | The app didn't see Redbubble's confirmation. | Check your Redbubble works first, so you don't upload it twice. |
| "Redbubble said: [problem]" | Redbubble showed its own error. | Fix what Redbubble describes, then retry. |
| "Redbubble got stuck on your template. Please try this listing again." or "Redbubble got stuck on the listing details. Please try this listing again." | A step didn't finish. | Retry the listing. |

At the end of a run you may see "Redbubble allows 15 tags of up to 50 characters, so some tags were left out of [n] listings." Tags longer than 50 characters are left out, not shortened.

More: [Redbubble](https://merchtitans.com/docs/redbubble).

## TeePublic

| Message | What it means | What to do |
|---|---|---|
| "TeePublic: please sign in, in the browser window that just opened." | You need to sign in to TeePublic in the upload window. | Sign in in that window. It carries on by itself once you're in. |
| "TeePublic's security check didn't finish. Please try again." | TeePublic showed a security check that wasn't finished within 10 minutes. | Answer any question in the window, then start the upload again. |
| "Please enter a colour code like #444444." | **Background colour** isn't a 6-digit colour code. | Enter a code such as #444444. |
| "Design [n]: TeePublic Primary Tag is required" | Easy Mode needs a primary tag when TeePublic is on. | Fill in **Primary Tag for TeePublic**. |
| "Title column", "Description column" or "Tags column" in "Please fix these spreadsheet rows" | TeePublic needs a title, a description and tags. | Fill in the cells. |
| "TeePublic's upload page didn't open. Please try this listing again." | TeePublic's upload page didn't load. | Retry the listing. |
| "TeePublic didn't show the uploaded design. It may be too large or the wrong type." or "TeePublic didn't keep the uploaded design." | TeePublic didn't take the design. | Check the file's size and type, then retry. |
| "TeePublic wouldn't take this listing: [reason]" | TeePublic's form flagged a field. | Fix what the reason describes, then retry. |
| "TeePublic didn't confirm this listing was published. Check it there before trying again." or "TeePublic didn't confirm this listing was saved. Check it there before trying again." | The app didn't see TeePublic's confirmation. | Check your TeePublic account first, so you don't upload it twice. |
| "TeePublic got stuck on uploading your design. Please try this listing again." or "TeePublic got stuck on the listing details. Please try this listing again." | A step didn't finish. | Retry the listing. |

At the end of a run you may see "TeePublic allows one main tag of up to 39 characters and 15 others, so some tags were left out of [n] listings." or "TeePublic allows 750 characters in a description, so [n] were shortened." These are notices, not failures.

More: [TeePublic](https://merchtitans.com/docs/teepublic).

## Importing from MyDesigns

| Message | What it means | What to do |
|---|---|---|
| "Error! Please enter correct token" | MyDesigns didn't accept the token, or couldn't be reached. | Check your connection, then paste a new personal access token from [MyDesigns](https://mydesigns.io/app/settings/personal-access-tokens). |
| "MyDesigns import failed: [reason]", such as "MyDesigns couldn't export this folder ([status])." | The import didn't finish. | Try the import again. |
| "Error! The following MyDesigns listings do not have an image in the selected slot ([slot])" | Some listings have no image in the **Image Slot** you picked, so the upload doesn't start. | Import again and pick another **Image Slot**, or add the images in MyDesigns. |
| "MyDesigns couldn't find an image ([status]).", "MyDesigns returned an image link that isn't secure." or "A MyDesigns image couldn't be downloaded ([status])." | The app couldn't fetch a design from MyDesigns during the upload. | Check the image in MyDesigns, then retry the listing. |
| The "Important" dialog mentions "advanced settings" | This means the **Spreadsheet columns** section on each marketplace's page. | Check each marketplace reads the right columns from the import. |

> An import lasts until the app closes. After a restart, import the listings again.

More: [MyDesigns](https://merchtitans.com/docs/mydesigns).

## Upload Status and failed listings

| Message | What it means | What to do |
|---|---|---|
| "Listing [n] was not uploaded. [reason]" | One listing failed and the rest carry on. Its row shows "Failed" with the reason beside it. | Look up the reason in the marketplace's section above, then retry with **Only unfinished**. |
| "This listing took over 20 minutes, so it was skipped." | The listing hit the 20-minute limit. The run carries on in a fresh tab. | Retry it with **Only unfinished**. |
| "[Marketplace] upload stopped" with "The upload browser was closed, so the upload stopped." | That marketplace's upload window was closed. Other marketplaces carry on. | Leave upload windows open until the run ends. Retry with **Only unfinished**. |
| "[Marketplace] upload stopped" with another reason | That marketplace's run stopped. Other marketplaces carry on. | Look up the reason in the marketplace's section above. |
| No message: the count stays below the total after the run | The total counts every row in the sheet for each marketplace that was on, including listings you didn't tick. | Click **Manage Uploads** to see each row's status. |
| No message: Upload Status is empty after reopening the app | Upload Status only shows uploads from the current session. | Load the same sheet again: finished listings start unticked, except Amazon Merch drafts and Printify products made with **Create in Printify only**. For Easy Mode, use **Reopen last upload** under **Easy Mode** in the sidebar. |

There's no Retry button. To retry, click **Manage Uploads** for the run on **Upload Status**, press **Only unfinished**, then press **Start upload**. **Only unfinished** ticks every listing that didn't finish, including failed ones.

More: [Upload Status](https://merchtitans.com/docs/upload-status).

## Still stuck?

Contact support at [merchtitans.com/contact-us](https://merchtitans.com/contact-us). Include the exact message, the marketplace, whether you used Easy Mode or a spreadsheet, and whether you're on Windows or Mac.

You can also check the bell in the app's title bar, or the [changelog](https://merchtitans.com/docs/changelog), for recent fixes, and watch the walkthroughs on [Tutorials](https://merchtitans.com/tutorials) or the **Video Training** page in the app. For general questions, see the [FAQ](https://merchtitans.com/docs/faq).

## FAQ

### How do I retry failed listings in Merch Titans?

Open Upload Status, click Manage Uploads for the run, press Only unfinished, then press Start upload. There is no separate Retry button, and Only unfinished leaves finished listings unticked so they aren't uploaded again.

### Why didn't Start upload in Easy Mode upload anything?

Easy Mode's Start upload prepares your listings and opens the upload screen. Tick the listings there and press Start upload a second time to begin. If nothing happens at all, check that the agreement box on Home is ticked.

### What does "All the licenses are already active on 2 machines" mean?

Your subscription is already activated on its 2 computers. On a computer where you're logged in, click Reset Machine License at the bottom of the sidebar, then press Start upload on the computer you want to use.

### Why does Merch Titans say it couldn't start?

Merch Titans couldn't start means the app didn't finish loading. It loads its latest version from the internet each time it opens, so check your connection and press Try again.